VF Corporation — Omnichannel Transformation Across 1,265 Vans, The North Face & Timberland Stores
Introduction
VF Corporation, founded in 1899, is a global apparel and footwear company with iconic brands including Vans, The North Face, Timberland, and Dickies. With 35,000 employees across 1,265 stores worldwide, VF Corp is pursuing an omnichannel strategy that transforms every retail location into a key fulfillment hub for online orders. By replacing legacy scanners with a Scandit and SAP Fiori-powered smartphone solution, the company fundamentally transformed store operations.
Challenge
VF Corporation — the global apparel and footwear company behind Vans, The North Face, Timberland, and Dickies — operates 1,265 retail stores worldwide. 15% of online orders were being canceled due to inaccurate stock levels, and customers waited up to 15 minutes for in-store order collection. Legacy dedicated scanners provided no real-time feedback, forcing associates to return to stockrooms to verify discrepancies. Speed constraints limited the corporate scanning policy to only 10% of received items.
Solution
VF Corporation replaced legacy scanners with a smartphone-based solution integrating Scandit Barcode Scanner SDK and SAP Fiori. Three omnichannel services were deployed — Ship from Store, BOPIS (Buy Online Pickup In Store), and ROBIS (Reserve Online Buy In Store) — transforming every store into a mini fulfillment center for online orders. The rollout began with North American stores, where pilot store managers advocated for broader adoption after experiencing immediate results.
Why SCANDIT
From the very first meeting, Scandit offered a true strategic partnership rather than a simple technology transaction. Seamless SAP Fiori integration, real-time feedback capabilities, and overwhelming reliability compared to legacy hardware were the decisive factors. Scan-heavy tasks showed up to 60% time savings versus the old scanners, and support tickets — which previously came in daily — dropped to zero after deployment.
"The accurate inventory levels we get with Scandit Smart Data Capture have ultimately boosted our omnichannel revenue. We compared the old scanning hardware vs. Scandit, and store associates save up to 60% of their time on tedious scan-heavy tasks due to its reliability."
— Andrea Comi, Global Director, Digital & Technology DTC, VF Corporation
Impact
After deploying Scandit, VF Corporation achieved 100% inventory accuracy, completely eliminating online order cancellations due to stock shortages. Store associates now exceed agreed SLAs for receiving goods, resulting in dramatically improved stock accuracy that directly translated into increased omnichannel revenue. VF Corporation views this implementation as a foundation and plans to leverage more advanced capabilities for further operational improvements.